The assignment
Improve the administrative work behind billing at Litchfield Law. The work focused on giving an executive assistant a faster, more efficient process for preparing billing information.
My contribution
I built Excel files and CRM/billing export files within Clio to expedite and automate parts of the billing process. This was hands-on business-process improvement through my independent consulting practice, maintained alongside other employment.
The result
The improvement saved the executive assistant a measured 30 administrative hours per month. The value came from reducing recurring administrative work with tools the business could use in its existing workflow.